FAQ

MALT CITY >  FAQ
  • .TITLE_MALTCITY.
  • ウイスキーマガジン

MALT CITY、ウィスキーマガジン共通のショッピングカートになります。

How can I pay?

AYou can choose between Credit Card, Cash on Delivery ("Daibiki") and Bank Transfer.
Please note that should you opt for bank transfer, dispatch will be after we confirm your payment. Please transfer the exact amount, net of any bank charges.

How much is the shipping fee?

The shipping fee is 1,000 yen (tax included), throughout Japan. You are however exempt from the fee should you have bought 10,000 or more, per delivery address.

When can I expect the goods to arrive?

The goods ordered are usually dispatched within three business days of receipt of your order, unless otherwise mentioned.
Should you opt for bank transfer, dispatch will be after we confirm your payment.
We are currently not able to automatically process orders for international delivery outside of Japan.
Should you wish to ship goods overseas, please do not enter your order in the shop site, but contact us at enquiries@whisk-e.co.jp with details of your desired purchase.

Can I arrange for the goods to be delivered to my friend, parents etc?

You can choose an alternative shipping address when you place an order, providing it is in Japan.

Can I cancel the order?

You are unable to cancel your order once it has been completed online. If you have any queries, please send an e-mail to us at: enquiries@whisk-e.co.jp.
If we receive your e-mail after the goods have been dispatched, we may need to charge you for the actual cost incurred.

If the goods I received are defective.

Please let us know within three business days of receipt of the goods if you find them defective or damaged, or if the goods received differ from your order.

Can I order from overseas?

Yes, you can. But through the shop site, the goods can only be delivered to an address within Japan.
Should you wish to ship goods overseas (Malt City products only. Society products cannot be shipped overseas), please do not enter your order in the shop site, but contact us at enquiries@whisk-e.co.jp with details of your desired purchase.