About Shipping and Delivery

MALT CITY >  About Shipping and Delivery
  • .TITLE_MALTCITY.
  • ウイスキーマガジン

MALT CITY、ウィスキーマガジン共通のショッピングカートになります。

SHIPPING FEE

The shipping fee is 1,000 yen (including tax), throughout Japan.
You are however exempt from the fee should you have bought 10,000 yen or more per delivery address.
Some products are shipped free of delivery charge irrespective of the price - please confirm when you shop.

Purchased Amount Shipping Fee
10,000 yen or more Free (throughout Japan)
Below 10,000 yen 1,000 yen (throughout Japan)

The goods ordered are usually dispatched within three business days of receipt of your order, unless otherwise mentioned.
We will contact you if the goods cannot be delivered on the date you wish to receive them.

IF THE GOODS ARE DELIVERED WHILE YOU ARE AWAY.
You will receive notification from the delivery company in your letterbox.
Please call the company at the number indicated to arrange delivery.

DELIVERY

Dispatch We do not dispatch on Saturdays, Sundays and Public Holidays.
Notes We are closed on Saturdays, Sundays and Public Holidays. Orders can be placed every day, but enquiries will be answered on the next business day.

RETURN / REFUND

Please let us know (enquiries@whisk-e.co.jp) within three business days of receipt of the goods if you find them defective or damaged, or not as per your order.

We will have them replaced and cover the cost for you to ship back the goods you originally received. Please be sure to contact us at the above e-mail address before you return the goods.

Opened bottles cannot be returned, unless they are defective.
We do not take any responsibility for any damage/breakage attributed to your poor storage after receipt of the goods.